Help & Support

GLOWLUME CARE

How can we help?

Questions about your order, delivery or your Lantern Glow pair? We're here for you.

glowlume.support@gmail.com

We reply within 24 hours. Please mention your order number.

Shipping & Delivery

Free shipping across India on every order.

  • Orders are dispatched within 24–48 hours.
  • Delivery usually takes 3–7 working days, depending on your pin code.
  • Once shipped, you'll receive tracking details by SMS / email.
  • Please make sure your address and phone number are correct. We are not responsible for delays caused by incomplete or wrong details.

Cash on Delivery

COD is available across India. Please keep the exact amount ready when the courier arrives.

Orders placed on COD and refused at the doorstep without a valid reason cost us two-way shipping. Repeated refusals may lead to COD being turned off for future orders.

Order Cancellation

  • You can cancel your order before it is dispatched by emailing us with your order number.
  • Once an order has been shipped, it cannot be cancelled.
  • Prepaid cancellations made before dispatch are refunded to the original payment method within 5–7 working days.

7-Day Replacement Policy

Every Glowlume order is covered for damaged, defective or wrong items. If something isn't right, we'll send you a replacement at no extra cost.

To claim a replacement:

  • Email us within 7 days of delivery with your order number.
  • Attach a clear, continuous unboxing video (no cuts or edits) starting from the sealed package with the shipping label visible, showing the issue.
  • Keep the product unused, with all parts and original packaging.
  • Once approved, we'll ship your replacement. No extra charges.

Not eligible for return or replacement:

  • Change of mind, or not liking the style after delivery.
  • Requests without an unboxing video, or raised after 7 days of delivery.
  • Damage caused by water, perfume, dropping, misuse or normal wear after use.
  • Products that have been used, altered or are missing parts or packaging.

We do not accept returns for change of mind. If a replacement for a verified damaged or defective item is not possible, we'll issue a refund to your original payment method (or bank account for COD orders) within 5–7 working days.

Caring for Your Glow

  • Keep away from water, perfume and moisture.
  • Switch the light off after wearing to save battery.
  • Store the pair in a dry, safe place.

Still need help?

Email us at glowlume.support@gmail.com with your order number and we'll get back to you within 24 hours.